Text:
McKay, Matthew, Davis, Martha. (1995) Messages: The Communication Skills Book (2nd Edition). Oakland, CA: New Harbinger Publications. New and used copies available at www.amazon.ca
Course Outline
A. Introduction to Communications
A1. Qualities of an Effective
A2. Introduction to the Holistic Model
A3. Using Effective Attending skills
A4. Effective Body Language
A5. Appropriate Self-disclosure
A6. Expressing Emotions
A7. Assertive Communicating
B. Communicating with Clients
B1. Using Effective Questions
B2. Identifying Paralanguage & Metamessages
B3. Giving & receiving effective feedback
B4. Clarifying Messages
B5. Using Reflection & Empathy Statements
B6. Problem Solving with a System
B7. Summarizing the Interview
C. Dealing with Challenges
C1. Professional Integrity, Ethical Decision-making
C2. Support and Therapeutic counselling boundaries
C3. Defense Mechanisms, Hidden Agendas
C4. Dealing with Difficult People
C5. Conflict Management
C6. Culture & Gender Considerations
Module 2 - Case Practice
Course Overview
FIt Coach 2: Case Practice is a guided practicum that encourages you to hone your FIT skills for working as a coach with others. Using suggested case management and communication skills, you will provide documented FIt support to 65 people, utilizing some of the cases for feedback and other evaluation processes.
Course Description
As an active skill development and demonstration course, the emphasis is on helping you to increase competence as an FIt Coach in private practice. You will gain practical skills and knowledge to enable effective FIT processing with your clients. As a self-study course, written documentation and videotaped interactions are required to demonstrate skills.
Course Outline
A. Effective Case Management
A1. Client Contacts & Communications
A2. Private Practice Ethics & Confidentiality
A3. Setting Treatment Goals
A4. Steps to Effective Referrals
B. Case Practice Documentation
B1. Requesting Feedback
B2. Video and Document Submission Formats
C. Learning Journal Assignment
D. Welcome to the FIT Coach Community